Add a gift afterwards to orders that met a gift rule's conditions but didn't get the gift. Available on paid plans.
Buy it now and express checkout buttons such as Shop Pay skip the cart, so Omake can't always add the gift. Omake records those orders.
Steps
- Open Missed gifts in Omake.
- Under To review, check each order and the Gift rules met.
- Select Add gift to give the gift, or Don't add to skip it.
Add gift adds the gift to the order for free (100% discount). The customer isn't charged and no order update email is sent. Handled orders move to Reviewed.
You can do the same from the Omake gifts block on the order details page.
Good to know
- Orders are recorded when they skip the cart, for example on the online store. POS orders and orders created in the admin aren't recorded.
- Gifts may not be addable to fulfilled or canceled orders. Gift inventory is reduced like any other order.
- If customers choose whether to receive the gift (checkbox or dialog), orders where they declined also appear here. Choose Don't add for those.
- On Shopify Plus stores with the Plus only plan, you can offer the gift inside checkout, even for purchases that skip the cart. See "Offer the gift inside checkout".
