Omake FAQ

Setup and display

I installed the app, but no banner or gift shows up in my store.

Turn on "Omake gift auto-add" under "App embeds" in the theme editor. If you open the theme editor from the link in the setup guide in Omake, it opens with the embed already turned on.

I want to change the colors of the banner or dialog.

Go to the theme editor → "App embeds" → "Omake gift auto-add". You can set the banner background and text colors, button colors, dialog background and text colors, and checkbox color.

Can I fine-tune the dialog design to match my theme?

Yes. You can change the corner radius, product image size, price color, and more with your theme's CSS.

The gift product image doesn't show in the dialog.

Open the Omake admin once. The gift product's image and price will be loaded and start showing.

How gifts are given

I can't select "Add automatically".

So that shoppers are never charged without agreeing, adding automatically is only available when the gift product is priced at ¥0. Set the gift product's price to ¥0, or let shoppers choose with a checkbox or dialog.

What's the difference between "Select, then tap Yes, please" and "Add instantly with +" in the dialog?

With "Select, then tap Yes, please", shoppers choose their gifts and add them all at once with the "Yes, please" button. With "Add instantly with +", each gift's "+" button adds it to the cart right away, and the dialog stays open. You can switch between them in Settings.

If several gifts qualify, are they all added?

You can choose in the settings. With "Give every qualifying gift", every qualifying gift is added. With "Give only one gift", adding automatically gives the gift at the top of the list, while checkboxes and dialogs let shoppers pick one of the qualifying gifts.

With "Give only one gift", what if a shopper declines the top gift?

The other gifts are shown too, so they can pick a different one. If they decline all of them, no gift is added.

Can shoppers switch to a different gift later?

Yes. They can choose again from the checkbox in the cart or from the dialog.

Pricing and checkout

If I change the gift product's price later, will shoppers be charged?

If a gift that was added automatically has a price, a message appears at checkout and the purchase is stopped. When the shopper returns to the cart, the gift is removed automatically, so they're never charged anything they didn't agree to.

Could someone buy just the gift without meeting the conditions?

No. Carts that don't meet the conditions, or that contain more gifts than allowed, are stopped at checkout, and the shopper sees the reason.

Schedules and time zones

Which time zone is used for gift schedules?

The store time zone set in your Shopify admin.

If I change my store's time zone, does the schedule follow it?

Yes, automatically. You don't need to save the Omake settings again.

Languages

What language do international shoppers see?

Omake includes text in Japanese, English, Chinese (Simplified and Traditional), Korean, French, German, and Spanish, and switches to match the shopper's language. Other languages are shown in English.

Can I set my own text for English or other languages?

Yes. If your store publishes multiple languages, you can enter the text for each language on the "Translations" page in the admin. For languages you leave blank, Omake's built-in text is shown.

Can I use the admin in English?