Omake FAQ

Yes. You can try the three ways of adding gifts (automatic, checkbox, and dialog) and the gift offer inside Shopify Plus checkout, each in its own demo store.

See the demo section of the introduction page for the list and the password (omakedemo).

Turn on "Omake gift auto-add" under "App embeds" in the theme editor. If you open the theme editor from the link in the setup guide in Omake, it opens with the embed already turned on.

Go to the theme editor → "App embeds" → "Omake gift auto-add". You can set the banner background and text colors, button colors, dialog background and text colors, and checkbox color.

Yes. You can change the corner radius, product image size, price color, and more with your theme's CSS.

Open the Omake admin once. The gift product's image and price will be loaded and start showing.

So that shoppers are never charged without agreeing, adding automatically is only available when the gift product is priced at ¥0. Set the gift product's price to ¥0, or let shoppers choose with a checkbox or dialog.

With "Select, then tap Yes, please", shoppers choose their gifts and add them all at once with the "Yes, please" button. With "Add instantly with +", each gift's "+" button adds it to the cart right away, and the dialog stays open. You can switch between them in Settings.

You can choose in the settings. With "Give every qualifying gift", every qualifying gift is added. With "Give only one gift", adding automatically gives the gift at the top of the list, while checkboxes and dialogs let shoppers pick one of the qualifying gifts.

The other gifts are shown too, so they can pick a different one. If they decline all of them, no gift is added.

Yes. They can choose again from the checkbox in the cart or from the dialog.

Yes, on the Business plan and above. With Shopify Flow you can automate alerts and tasks based on what happens in Omake. For example:

• Email or Slack your team when a gift is running low (trigger: Gift stock low)
• Get notified when a gift rule pauses automatically because the limited quantity was reached or the gift ran out (trigger: Gift rule paused automatically)
• Add a tag or note to gift orders for your fulfillment team (trigger: Gift order created)
• Resume a paused gift rule when the gift is restocked (Shopify's Inventory quantity changed + action: Resume Omake gift rule)
• Resume a gift rule when a sale starts and pause it when it ends (scheduled time + actions: Pause / Resume Omake gift rule)

In Flow, choose Select trigger and pick Omake to see these triggers and actions. In the actions, enter the gift rule's name or ID as shown in Omake.

With inventory sync turned on (Pro plan and above), the gift rule pauses automatically as soon as the gift product is out of stock. This happens not only when an order with the gift sells the last one, but also when you set the inventory to 0 in the admin or when other orders sell it out. After you restock, resume the rule from the gift rule list.

Yes. On Shopify Plus stores, choose checkout under “Where to offer the gift” in the common settings and add the “Omake gift offer” block in the checkout editor. The gift is then offered on the checkout page.

¥0 gifts are added to the order automatically, and others get an Add button. Shoppers can remove the gift if they don't want it. The text can be changed for each language. This feature is available on the Shopify Plus only plan.

If a gift that was added automatically has a price, a message appears at checkout and the purchase is stopped. When the shopper returns to the cart, the gift is removed automatically, so they're never charged anything they didn't agree to.

No. Carts that don't meet the conditions, or that contain more gifts than allowed, are stopped at checkout, and the shopper sees the reason.

The store time zone set in your Shopify admin.

Yes, on the Pro plan and above. You can set the start and end in 30-minute steps, and they are applied at those exact times at checkout as well as in the cart. A gift that has not started yet or has already ended is blocked at checkout. Across all active gift rules, you can use up to 5 different start and end times (a 0:00 start and a 23:59 end are not counted).

Yes, automatically. You don't need to save the Omake settings again.

Omake includes text in Japanese, English, Chinese (Simplified and Traditional), Korean, French, German, and Spanish, and switches to match the shopper's language. Other languages are shown in English.

Yes. If your store publishes multiple languages, you can enter the text for each language on the "Translations" page in the admin. For languages you leave blank, Omake's built-in text is shown.

Yes. The admin appears in Japanese or English to match your Shopify admin language. You can also fix the display language in Omake's Settings.

On the Free plan you can create one gift rule with one condition, using cart total, item count, or product tags. The Pro plan ($3.99/month or $39.99/year, with a 7-day free trial) lets you create up to 5 gift rules with priority, combine up to 3 conditions per rule, use collection, customer tag and login conditions, set a campaign period, and sync with gift inventory (pause automatically when the gift is out of stock). The Business plan ($9.99/month or $99.99/year, with a 7-day free trial) includes everything in Pro, plus up to 10 gift rules, limited quantities that pause automatically, analytics by gift rule, Shopify Flow triggers and actions, and copying settings to another store. The Shopify Plus only plan ($19.99/month or $199.99/year, with a 7-day free trial) includes everything in Business and lets you offer the gift inside checkout, including when shoppers skip the cart with Buy it now or Shop Pay. Shopify Plus stores can also use the Free, Pro, and Business plans (gift offer in the cart). You only need the Shopify Plus only plan to offer the gift inside checkout.

Yes. While a development store or a client transfer store is still in development, you can use every feature of the Pro, Business, and Shopify Plus only plans for free, whichever plan you selected. After you transfer the store to your client (transfer of ownership) or the store subscribes to a paid Shopify plan, select the plan you want to use again.