Otodoke Terms of Service

Craftify Inc. ("we") sets out the following terms of use for the Shopify app "Otodoke" (the "App").

Article 1 (Scope and consent)

  1. These terms apply between us and the operators of Shopify stores that install and use the App ("Merchants").
  2. By installing the App, a Merchant is deemed to have agreed to these terms and to the privacy policy.

Article 2 (What the App does)

The App lets shoppers choose a preferred delivery date and time slot in the store's cart, determines the available dates based on the Merchant's settings, and validates the choice at checkout. It can also show the chosen date and time on post-purchase pages. On Shopify Plus stores, it also lets shoppers choose the date and time inside the checkout.

Article 3 (Fees)

Fees for the App are as shown on Shopify's plan selection page and are billed through Shopify. Refunds follow Shopify's rules.

Article 4 (Data processing)

  1. Roles For shoppers' personal data processed by the App, the Merchant is the controller, and we are the processor that processes it based on the Merchant's settings.
  2. Data and purposes The data the App processes and the purposes are as set out in the privacy policy. For stores that set transit days by prefecture, checkout validation refers only to the destination prefecture, inside Shopify, to check whether the chosen date can be delivered. It does not refer to any other part of the address, names, or contact details, which are not sent to our servers and are not stored.
  3. No other use We do not process personal data for any purpose other than the above, and we do not sell, lend, or otherwise provide it to third parties.
  4. Subprocessors To provide the App, we use services from Shopify Inc. and Fly.io, Inc. We require these providers to offer protection equivalent to this article.
  5. Security We take reasonable security measures, including encrypting data in transit and at rest and limiting who can access data.
  6. Breach notification If we become aware of a leak or other incident involving personal data, we will notify the Merchant without undue delay and take the necessary measures.
  7. Assistance with requests We will assist the Merchant, to the extent necessary, in responding to shoppers' requests such as access or deletion.
  8. Deletion When the App is uninstalled, we delete the data we store for that store.

Article 5 (Prohibited acts)

When using the App, Merchants must not violate laws, infringe our or third parties' rights, gain unauthorized access to or place excessive load on the App, or analyze, copy, or redistribute the App.

Article 6 (Disclaimer and limitation of liability)

  1. The App is provided as is. We do not guarantee that the App fits a Merchant's particular purpose, that it always works with any theme or other app, or that the delivery date and time is validated for every order.
  2. We are not liable for damages caused by changes to Shopify's specifications, outages, or other causes not attributable to us.
  3. If we are liable to a Merchant for damages, our liability is limited to the total fees the Merchant paid for the App in the 12 months before the month in which the damage occurred, except in cases of our intent or gross negligence.

Article 7 (Changes to or termination of the App)

We may change the App or stop providing it. If we stop providing it, we will give notice a reasonable period in advance.

Article 8 (Changes to these terms)

We may change these terms. We will announce changes on this page, and a Merchant who uses the App after the announcement is deemed to have agreed to the changes.

Article 9 (Governing law and jurisdiction)

These terms are governed by the laws of Japan, and the Nagasaki District Court has exclusive jurisdiction in the first instance over any dispute relating to these terms. The Japanese version of these terms is the official version; if there is any difference between it and a translation, the Japanese version prevails.

Article 10 (Contact)

Craftify Inc.

Email: support@crafti-fy.jp

Established: October 24, 2026